At Greenpath Bank,is committed to ensuring that IT Services are delivered as agreed with the customers and by continually improving the IT services delivered.
We achieve this by:
* Ensuring that IT Services provided to the customers are clearly defined, communicated, and understood.
* Ensuring SLT (Service Level Targets) are met at every point in time.
* Establishing performance metrics for reviewing service management objectives.
* Ensuring that Incidents and Service requests are responded to in line with the agreed SLA.
* Ensuring that IT Service Management is frequently reviewed for continuing Eligibility.
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